Globus Night 2023
The winners of the Globus Award 2022 were officially announced yesterday evening by touristik aktuell – the trade magazine for tourism professionals. Around 250 industry representatives attended the Globus Night …
Publications
Sales and service in transition – Download the collection of knowledge nuggets 2022 here!
In 2022, we at Dr. Fried & Partner published blog posts about the changes in the world of work and the crisis-related challenges in sales and service organisations. A total …
The ITB Convention 2023 is repositioning itself: Dr. Markus Heller on the Board of Experts
From March 7 to 9, the most important players in the international travel industry will come together again at the ITB Berlin Convention 2023 under the motto “Mastering Transformation” to …
“Where will the journey take us in 2023?” – Dr. Markus Heller in the Reise vor9 podcast
In the latest episode of the Reise vor9 podcast, Dr. Markus Heller, Managing Partner at Dr. Fried & Partner and Managing Director of Travel Data + Analytics GmbH, talks to …
Keynote: Tourist Destinations – What will be Important in the Future?
At this year’s annual conference of the German Travel Association (DRV) in Morocco, Dr. Markus Heller, Managing Partner of Dr. Fried & Partner, opened the first event block of the …
“Good Times, new Times” – Dr. Markus Heller in the fvw | TravelTalk Podcast of the Week
In the new episode of the travelholics podcast from fvw | TravelTalk, Dr. Markus Heller, Managing Partner at Dr. Fried & Partner and Managing Director of Travel Data + Analytics …
Successful Expert Forum at the KVD Service Congress on “More Intelligent Contact Processing in Gardena After Sales Service”
On November 9, 2022, Thomas Sailer (Director Global After Sales & Authorized Representative at Gardena) and Stephan Haller (Managing Partner Dr. Fried & Partner) offered an expert forum at the …
Travel Distribution of the Future
At the symposium and anniversary event of the Frankfurt University of Applied Science on October 7, 2022, with the topic “Travel agency of the future – the challenge of digitalization …
How to manage complaint handling more cleverly
Current crises like the Covid-19-pandemic, the war in Ukraine as well as geopolitical developments and climate change are causing a lot of companies immense problems in the production of goods …
The future of yield management
For those who have been in the industry for a few years, it seems like yesterday: yield management was a newfangled word, last minute was still modern, and travel sales …
Extending the service life of products | Article in SERVICETODAY 2/22
More and more companies are embracing sustainability. However, comprehensive measures to increase the useful life of the products they manufacture are usually not at the top of the sustainability agenda. …
Interdisciplinary Think Tank at the Salz21
On 11 and 12 May, Dr. Fried & Partner held its first think tank in Austria, which has already been established in Germany in cooperation with the Travel Industry Club. …
Dr. Fried & Partner at the Oberammergau Passion Play
On 14 May 2022, the premiere of the famous Passion Play was finally celebrated in Oberammergau after a two-year delay due to the coronavirus pandemic. The day was also a …
Modern key account management – additional challenges for the “multi-talented” key account manager
Key account management has changed significantly in recent years. The focus of this change is an even stronger customer orientation. This is necessary in order to better understand and fulfil …
A sector in transition: social resilience, tourism policy and environmental protection
On 25 April, the Travel Industry Club and Dr. Fried & Partner invited guests to the first Think Tank of the year at the Dorint Hotel Kurfürstendamm Berlin. With ‘Travel …