Sustainability in service
In the corporate context, the topic of sustainability usually focuses on the sustainable production of products and services. However, service can also use business models and initiatives to increase the …
Publications
Tourist innovations at the Salz21
On March 15 & 16, Dr. Fried & Partner held the Think Tank in Austria at Salz21, as in the previous year, in cooperation with the Travel Industry Club in …
Innovative and customer-centred feedback management for airlines
Long queues at check-in, flight delays, cancellations and lost baggage characterised the journeys of many passengers in 2022. This was accompanied by a record number of complaints against airlines – …
“Mastering Transformation” for tour operators, travel sales, carriers and cruise – Impressions of the ITB Convention 2023
Top-class stage guests, exciting industry insights, diverse perspectives and interesting discussions. On March 7, 2023, the time had finally come: the most important experts from the travel industry came together …
Tour Operator, Travel Sales, Carrier and Cruise: programme overview of the ITB Berlin Convention theme track, chaired by Dr. Markus Heller
The time has finally come: on 7 March, the ITB Berlin Convention will finally open its doors again to the most important players in the international travel industry. Under the …
Globus Night 2023
The winners of the Globus Award 2022 were officially announced yesterday evening by touristik aktuell – the trade magazine for tourism professionals. Around 250 industry representatives attended the Globus Night …
Sales and service in transition – Download the collection of knowledge nuggets 2022 here!
In 2022, we at Dr. Fried & Partner published blog posts about the changes in the world of work and the crisis-related challenges in sales and service organisations. A total …
The ITB Convention 2023 is repositioning itself: Dr. Markus Heller on the Board of Experts
From March 7 to 9, the most important players in the international travel industry will come together again at the ITB Berlin Convention 2023 under the motto “Mastering Transformation” to …
“Where will the journey take us in 2023?” – Dr. Markus Heller in the Reise vor9 podcast
In the latest episode of the Reise vor9 podcast, Dr. Markus Heller, Managing Partner at Dr. Fried & Partner and Managing Director of Travel Data + Analytics GmbH, talks to …
Keynote: Tourist Destinations – What will be Important in the Future?
At this year’s annual conference of the German Travel Association (DRV) in Morocco, Dr. Markus Heller, Managing Partner of Dr. Fried & Partner, opened the first event block of the …
“Good Times, new Times” – Dr. Markus Heller in the fvw | TravelTalk Podcast of the Week
In the new episode of the travelholics podcast from fvw | TravelTalk, Dr. Markus Heller, Managing Partner at Dr. Fried & Partner and Managing Director of Travel Data + Analytics …
Successful Expert Forum at the KVD Service Congress on “More Intelligent Contact Processing in Gardena After Sales Service”
On November 9, 2022, Thomas Sailer (Director Global After Sales & Authorized Representative at Gardena) and Stephan Haller (Managing Partner Dr. Fried & Partner) offered an expert forum at the …
Travel Distribution of the Future
At the symposium and anniversary event of the Frankfurt University of Applied Science on October 7, 2022, with the topic “Travel agency of the future – the challenge of digitalization …
How to manage complaint handling more cleverly
Current crises like the Covid-19-pandemic, the war in Ukraine as well as geopolitical developments and climate change are causing a lot of companies immense problems in the production of goods …
The future of yield management
For those who have been in the industry for a few years, it seems like yesterday: yield management was a newfangled word, last minute was still modern, and travel sales …