The Dr. Fried & Partner team guided us through our joint project in a highly structured, competent and motivated manner. The success of the project was always the main focus, and the entire team was willing to go the extra mile to achieve the desired result.
Hans Joachim Endress
Vice President Sales & Service Central, Easter Europe
Dr. Fried & Partner has been our central partner for several years on our journey of digital transformation, supporting us in process analyses, designing our future IT strategy, and selecting and implementing our new core system. A structured and methodical approach, while also involving international teams, was essential to the success of the project.
John B. Gartman
Chief Technology Officer
For us, the high level of expertise in the difficult interface between tourism and mobility was crucial for the award of the contract. In addition, the network of consultants in the tourism sector was of extremely high value.
Eva Buzzi
Managing Director
The trusting collaboration with the Dr. Fried & Partner team was always respectful and goal oriented. The results are an asset for us, and, thanks to their support, we can focus on key strategic issues for our future. Thanks to their professional and social skills, my management team always felt supported by the work they did, and we will be implementing further projects with Dr. Fried & Partner.
Thomas Sailer
Director Global After Sales
A highly customised approach to specific issues throughout the entire process, with solutions that are not ‘off the shelf’.
Melanie Tuncer
Head of Customer Service Center
Dr. Fried & Partner has shown us ways to make our core systems fit for the future as part of the strategic development of these systems. This has enabled us to develop a clear vision of where our reservation systems journey is taking us.
Roman Wetli
CIO
Dr. Fried und Partner provided us with highly competent advice on our customer-orientation project. The team was highly motivated, quickly familiarised themselves with the topics and were always willing to go the extra mile. A big thank you for the excellent cooperation!
Stefan Pie
Advisor to the Board Member for Sales, Human Resources and Legal Affairs
Together with Dr. Fried & Partner, we have future-proofed our customer service units and implemented new, digital products and services for our customers. In particular, the internal project team, together with the Dr. Fried & Partner consulting team, successfully implemented the measures in an agile manner, thanks to the holistic project approach and the comprehensive customer experience know-how.
Bernd-Peter Rühmann
Head of Strategy & Policy
We had a very tight deadline for our project and a lot of content to cover. Dr. Fried und Partner exceeded our expectations with dedicated and comprehensive results.
Ralf Trimborn
Board Member for Tourism and Travel
It was impressive how quickly and thoroughly the consultants familiarized themselves with our subject matter. Perfect project management and in-depth knowledge of the travel market were the keys to success.
Guido Wiegand
Chief Marketing Officer
Dr. Fried & Partner is particularly characterised by a target-oriented and pragmatic approach that quickly brings benefits for the customer.
Dieter Zümpel
Managing Director