Our key principles
Partnership
Strong collaboration is important to us. Our aim is therefore to build long-term relationships with our clients based on trust and respect.
Individuality
Every customer is unique. That’s why we take the time to understand your specific requirements and develop solutions that are tailored exactly to you.
Excellence
In our daily work we strive for first-class quality. Our standards are accordingly high, and we do everything we can to achieve and exceed them.
We look forward to hearing from you! Contact us to find out more about our services or to arrange a non-binding initial consultation.
Our fields of expertise
Our focus areas
We support companies with passion and experience in the travel and transportation sector to promote sustainable growth, optimise processes and make them fit for the future. Our goal is to work with you to develop individual solutions that are precisely tailored to your needs. Our areas of focus include:
- We help you to set clear goals and to sustainably strengthen your position as a service provider, tour operator or travel sales organization with well-founded market analyses and growth strategies.
- Together we design more efficient processes, reduce costs and increase the service quality of your travel company or optimize your business model.
- With our support, you can implement innovative IT system solutions and technologies that enable you to make work processes more efficient, create better service offerings and, as a result, provide your customers and partners with comprehensive support.
- Change management: change is an opportunity! We guide you and your team through every transformation with workshops, training and clear communication – whether as part of a long-term or disruptive change process.
- Destination management: Whether at a national or international level, the comprehensively changed requirements for destinations require new approaches. We work with you to develop new business models, utilize technological potential and design efficient political dialog processes involving all relevant stakeholders.
- Together with you, we map the challenges of the market and the opportunities of digitalization in a future-proof organizational model.
Our aim is to align sales & service units in a future-oriented manner. The objective is to exploit sales and optimization potential and to increase employee and customer satisfaction. Intelligent interaction with customers and sales partners is at the heart of our holistic consulting approach. Our approach is tailored to the specific needs of our clients and can offer solutions for the following areas, among others:
- Development of customer-centric sales and service strategies to increase competitiveness and the development of new, digital business models
- Realignment of sales and service units to optimally implement requirements such as omnichannel, scalability, new work and international orientation
- Consistent use of modern technologies for the digital transformation of sales and service organizations with the aim of increasing efficiency and improving employee and customer satisfaction
- Determined redesign of sales and service processes to improve customer/sales partner satisfaction and increase the automation rate
- Structured support for make or buy decisions
- Establishment of suitable qualitative and quantitative management and leadership tools for the development and retention of employees and the optimal achievement of operational goals