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Publications

Mitarbeiter in Gesprächen für langfristige Mitarbeiterbindung
Professional Contribution

Employees in sales and service units – preventing staff shortages and ensuring long-term employee retention

Despite advancing digitalisation, such as the use of self-service and bots, the number of contacts that need to be processed manually is increasing in many sales and service units. It …

Professional Contribution

Structured contact avoidance – actually the easiest way to optimise service

Most service organisations see their “core value” in providing the best possible solution to the requests from customers and sales partners that come in every day through various contact channels. …

Professional Contribution

Take the chance to declutter your „Kommunigramm”

Do you also find yourself in the situation that over the years your organisation has accumulated a large number of telephone numbers, fax numbers and e-mail addresses that are communicated …

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