Experts have long agreed that the future belongs to digital business models. There are now a large number of economically successful digital business models that offer their providers and their …
At this year’s DTPU annual conference on 18-19 March 2022 in Palma de Mallorca, Dr. Markus Heller, managing partner of Dr. Fried und Partner, reflected on the developments in tourism …
At this year’s ITB, Dr Markus Heller presented the latest global study by Sabre and Dr. Fried & Partner on the ‘New Normal’ in the global travel industry on 8 …
Together with Jörg Kablitz (Managing Director, PayPal DACH), Dr. Markus Heller presented the Travel Compass 2022 from PayPal and Dr. Fried & Partner at the ITB on 9 March, the …
Everybody is talking about New Work these days, but how do managers deal with it best? How can the everyday working life be organized more flexibly for employees, yet efficiently …
For the fifth year in a row, management consultancy Dr. Fried & Partner was commissioned by touristik aktuelll to carry out the online voting for the Globus Award. Due to …
Despite advancing digitalisation, such as the use of self-service and bots, the number of contacts that need to be processed manually is increasing in many sales and service units. It …
Most service organisations see their “core value” in providing the best possible solution to the requests from customers and sales partners that come in every day through various contact channels. …
Do you also find yourself in the situation that over the years your organisation has accumulated a large number of telephone numbers, fax numbers and e-mail addresses that are communicated …
