In autumn 2023, Dr. Fried & Partner conducted a survey on the topic of “Customer Service Automation*” in collaboration with the German Customer Service Association (KVD). The results have now …
In the latest episode of the Travel Hero video podcast, presented by ITB Berlin, Dr. Markus Heller, Managing Partner of Dr. Fried & Partner, and his colleagues from the ITB …
On 25th January 2024, the Globus Award 2023 ceremony took place in Frankfurt. Among other awards, the tourism service providers who provided the best travel agency service in 2023 were …
Obituary On 18 January 2024, after a long and fulfilled life, our company founder and namesake passed away. Dr Helmut Fried founded ‘Marketingberatung Dr. Helmut Fried’ in 1968. With his …
In the new episode of the “Reise vor9” podcast, Dr. Markus Heller, Managing Partner at Dr. Fried & Partner and Managing Director of Travel Data + Analytics GmbH, talks to …
The distribution and sales partners of tourism service providers play a fundamental role in promoting change in the industry towards sustainability. For this reason, Dr. Fried & Partner has launched …
The German Customer Service Association (KVD) hosted the Service Congress at the Grand Hall Zeche in Essen on November 8 and 9, 2023. The motto of this year’s event was …
E-mail enquiries in customer service have increased significantly in recent years. In addition to other contact channels such as telephone and chats, it is increasingly becoming a challenge for employees …
Sustainability, competitiveness and digitalization in the aviation sector – these key topics were the focus of the latest Think Tank event hosted by Dr. Fried & Partner together with their …
On Monday and Tuesday, the working groups of the National Platform Future of Tourism (NPZT) met for their first sessions at the Federal Ministry for Economic Affairs and Climate Protection …
In its role as the office of the National Platform Future of Tourism (NPZT), Dr. Fried & Partner was able to actively support the tourism policy process at the federal …
Many companies, especially those with technical products, are currently experiencing strong sales growth. Where there is a lot of sales, there is also a lot of work involved in service …
We are pleased to be managing the office of the National Platform Future of Tourism on behalf of the Federal Ministry for Economic Affairs and Climate Protection (BMWK). The project …
This year, Travel Compass 2023 from PayPal and Dr. Fried & Partner is once again providing exciting insights into the German holiday travel market. The study, which is being published …
“Service in Turbulent Times” was the motto of this years’ Service Congress of the Austrian Customer Service Association (KVA) on April 13 and 14, 2023 in Altlengbach near Vienna. Representatives …
