The distribution and sales partners of tourism service providers play a fundamental role in promoting change in the industry towards sustainability. For this reason, Dr. Fried & Partner has launched …
The German Customer Service Association (KVD) hosted the Service Congress at the Grand Hall Zeche in Essen on November 8 and 9, 2023. The motto of this year’s event was …
E-mail enquiries in customer service have increased significantly in recent years. In addition to other contact channels such as telephone and chats, it is increasingly becoming a challenge for employees …
Sustainability, competitiveness and digitalization in the aviation sector – these key topics were the focus of the latest Think Tank event hosted by Dr. Fried & Partner together with their …
On Monday and Tuesday, the working groups of the National Platform Future of Tourism (NPZT) met for their first sessions at the Federal Ministry for Economic Affairs and Climate Protection …
In its role as the office of the National Platform Future of Tourism (NPZT), Dr. Fried & Partner was able to actively support the tourism policy process at the federal …
Many companies, especially those with technical products, are currently experiencing strong sales growth. Where there is a lot of sales, there is also a lot of work involved in service …
We are pleased to be managing the office of the National Platform Future of Tourism on behalf of the Federal Ministry for Economic Affairs and Climate Protection (BMWK). The project …
This year, Travel Compass 2023 from PayPal and Dr. Fried & Partner is once again providing exciting insights into the German holiday travel market. The study, which is being published …
“Service in Turbulent Times” was the motto of this years’ Service Congress of the Austrian Customer Service Association (KVA) on April 13 and 14, 2023 in Altlengbach near Vienna. Representatives …
In the corporate context, the topic of sustainability usually focuses on the sustainable production of products and services. However, service can also use business models and initiatives to increase the …
On March 15 & 16, Dr. Fried & Partner held the Think Tank in Austria at Salz21, as in the previous year, in cooperation with the Travel Industry Club in …
Long queues at check-in, flight delays, cancellations and lost baggage characterised the journeys of many passengers in 2022. This was accompanied by a record number of complaints against airlines – …
Top-class stage guests, exciting industry insights, diverse perspectives and interesting discussions. On March 7, 2023, the time had finally come: the most important experts from the travel industry came together …
The time has finally come: on 7 March, the ITB Berlin Convention will finally open its doors again to the most important players in the international travel industry. Under the …
