The tourism industry is joining forces to create transparency about the current structures in the German distribution market – in particular stationary and online travel agencies, mobile travel consultants and …
In February 2024, the management consultancy Dr. Fried & Partner conducted an online survey on the topic of customer service automation* in the travel and event industry. The results show …
Participants can win attractive travel vouchers and more Together with industry-relevant partners, Dr. Fried & Partner is increasing the attractiveness of participating in the monthly survey of the “Touristischer Vertriebsklimaindex. …
Once again this year, the Travel Compass 2024 by PayPal and Dr. Fried & Partner presents exciting insights into the German vacation travel market. The study, which is being published …
This year, Travel Compass 2023 from PayPal and Dr. Fried & Partner is once again providing exciting insights into the German holiday travel market. The study, which is being published …
In the corporate context, the topic of sustainability usually focuses on the sustainable production of products and services. However, service can also use business models and initiatives to increase the …
Key account management has changed significantly in recent years. The focus of this change is an even stronger customer orientation. This is necessary in order to better understand and fulfil …
At this year’s ITB, Dr Markus Heller presented the latest global study by Sabre and Dr. Fried & Partner on the ‘New Normal’ in the global travel industry on 8 …
