Distribution survey – in cooperation with Reisevor9
In January, Dr. Fried & Partner and Reisevor9 conducted an online survey on the assessment and opinion on the future of travel distribution in order to gain a better understanding …
The Global Travel Buyer Index (GTBI) – A Key Industry Indicator for Travel Procurement
Munich & Berlin, March 4, 2025 – Dr. Fried & Partner and ITB Berlin proudly present the first results of the Global Travel Buyer Index (GTBI), a new industry indicator …
Launch of the major tourism industry study by Dr. Fried & Partner in collaboration with travel sales organizations
The tourism industry is joining forces to create transparency about the current structures in the German distribution market – in particular stationary and online travel agencies, mobile travel consultants and …
Customer service automation offers untapped potential – as shown by the results of the Customer Service Automation Study 2024 in the travel and event industry
In February 2024, the management consultancy Dr. Fried & Partner conducted an online survey on the topic of customer service automation* in the travel and event industry. The results show …
Participation in the ‘Touristischer Vertriebsklimaindex’ by Dr. Fried & Partner is becoming even more attractive in the 20th year of the survey
Participants can win attractive travel vouchers and more Together with industry-relevant partners, Dr. Fried & Partner is increasing the attractiveness of participating in the monthly survey of the “Touristischer Vertriebsklimaindex. …
PayPal and Dr. Fried & Partner present the new Travel Compass 2024 with a focus on the challenges of financial fraud in the travel industry
Once again this year, the Travel Compass 2024 by PayPal and Dr. Fried & Partner presents exciting insights into the German vacation travel market. The study, which is being published …
PayPal and Dr. Fried & Partner present the new Travel Compass 2023 – Travel after Covid: safe, sustainable, individual
This year, Travel Compass 2023 from PayPal and Dr. Fried & Partner is once again providing exciting insights into the German holiday travel market. The study, which is being published …
Sustainability in service
In the corporate context, the topic of sustainability usually focuses on the sustainable production of products and services. However, service can also use business models and initiatives to increase the …
ITB 2022 – Study by Sabre and Dr. Fried & Partner on the new normal in the travel industry
At this year’s ITB, Dr Markus Heller presented the latest global study by Sabre and Dr. Fried & Partner on the ‘New Normal’ in the global travel industry on 8 …