“Service in Turbulent Times” was the motto of this years’ Service Congress of the Austrian Customer Service Association (KVA) on April 13 and 14, 2023 in Altlengbach near Vienna. Representatives …
On March 15 & 16, Dr. Fried & Partner held the Think Tank in Austria at Salz21, as in the previous year, in cooperation with the Travel Industry Club in …
Long queues at check-in, flight delays, cancellations and lost baggage characterised the journeys of many passengers in 2022. This was accompanied by a record number of complaints against airlines – …
Top-class stage guests, exciting industry insights, diverse perspectives and interesting discussions. On March 7, 2023, the time had finally come: the most important experts from the travel industry came together …
The time has finally come: on 7 March, the ITB Berlin Convention will finally open its doors again to the most important players in the international travel industry. Under the …
The winners of the Globus Award 2022 were officially announced yesterday evening by touristik aktuell – the trade magazine for tourism professionals. Around 250 industry representatives attended the Globus Night …
In 2022, we at Dr. Fried & Partner published blog posts about the changes in the world of work and the crisis-related challenges in sales and service organisations. A total …
From March 7 to 9, the most important players in the international travel industry will come together again at the ITB Berlin Convention 2023 under the motto “Mastering Transformation” to …
In the latest episode of the Reise vor9 podcast, Dr. Markus Heller, Managing Partner at Dr. Fried & Partner and Managing Director of Travel Data + Analytics GmbH, talks to …
At this year’s annual conference of the German Travel Association (DRV) in Morocco, Dr. Markus Heller, Managing Partner of Dr. Fried & Partner, opened the first event block of the …
In the new episode of the travelholics podcast from fvw | TravelTalk, Dr. Markus Heller, Managing Partner at Dr. Fried & Partner and Managing Director of Travel Data + Analytics …
On November 9, 2022, Thomas Sailer (Director Global After Sales & Authorized Representative at Gardena) and Stephan Haller (Managing Partner Dr. Fried & Partner) offered an expert forum at the …
At the symposium and anniversary event of the Frankfurt University of Applied Science on October 7, 2022, with the topic “Travel agency of the future – the challenge of digitalization …
Current crises like the Covid-19-pandemic, the war in Ukraine as well as geopolitical developments and climate change are causing a lot of companies immense problems in the production of goods …
For those who have been in the industry for a few years, it seems like yesterday: yield management was a newfangled word, last minute was still modern, and travel sales …
