How value added in the tourism sector is being redistributed
At this year’s fvw|TravelTalk conference, Dr Markus Heller, Managing Partner at Dr. Fried & Partner GmbH, presented the findings of a study on the future distribution of value added in …
The ITB Convention 2023 is repositioning itself: Dr. Markus Heller on the Board of Experts
From March 7 to 9, the most important players in the international travel industry will come together again at the ITB Berlin Convention 2023 under the motto “Mastering Transformation” to …
Daring to try digital business models – what are the success factors?
Experts have long agreed that the future belongs to digital business models. There are now a large number of economically successful digital business models that offer their providers and their …
Implementing changes as part of New Work in sales and service departments
Everybody is talking about New Work these days, but how do managers deal with it best? How can the everyday working life be organized more flexibly for employees, yet efficiently …
Employees in sales and service units – preventing staff shortages and ensuring long-term employee retention
Despite advancing digitalisation, such as the use of self-service and bots, the number of contacts that need to be processed manually is increasing in many sales and service units. It …