Berlin, March 2026 – Under the motto ‘Leading Tourism into Balance.’, ITB Berlin Convention once again brought together representatives of the international travel industry. In the Tour Operator & Travel …
On January 29, 2026, the Globus Award 2025 ceremony took place in Frankfurt. Among the honorees were tourism service providers who delivered the best travel agency service in 2025. The …
On 3 March 2026, it will be that time again: ITB Berlin Convention will bring together the most important players in the international tourism industry to discuss forward-looking industry topics. …
At the Travel Tech Symposium, Stephan Haller, Managing Director at Dr. Fried & Partner, showed how Gardena has consistently realigned its customer service with the help of AI. These kinds …
Berlin, March 4, 2025 – A day full of high-level discussions, valuable insights, and exciting future topics is behind us. As a member of the ITB Berlin Board of Experts, …
All good things come in threes! For the third year in a row, Dr Markus Heller, Managing Partner of Dr Fried & Partner and member of the ITB Berlin Board …
On 30 January 2025, the Globus Awards 2024 were presented in Frankfurt. Among the recipients were tourism service providers who offered the best service for travel agencies in 2024. The …
At the Fraud Prevention Day on 14 November 2024 at DERTOUR in Frankfurt, Dr. Markus Heller presented the results of the Travel Compass 2024 on the topic ‘The challenges of …
Demand for sustainable travel is still low. The majority of travel agencies only sell them sporadically, and when they do, it is usually only at the customer’s request. Dr. Fried …
The time has finally come: on 5 March, ITB Berlin will once again open its doors to the most important players in the international travel industry. As in the past …
In autumn 2023, Dr. Fried & Partner conducted a survey on the topic of “Customer Service Automation*” in collaboration with the German Customer Service Association (KVD). The results have now …
In the latest episode of the Travel Hero video podcast, presented by ITB Berlin, Dr. Markus Heller, Managing Partner of Dr. Fried & Partner, and his colleagues from the ITB …
On 25th January 2024, the Globus Award 2023 ceremony took place in Frankfurt. Among other awards, the tourism service providers who provided the best travel agency service in 2023 were …
The German Customer Service Association (KVD) hosted the Service Congress at the Grand Hall Zeche in Essen on November 8 and 9, 2023. The motto of this year’s event was …
E-mail enquiries in customer service have increased significantly in recent years. In addition to other contact channels such as telephone and chats, it is increasingly becoming a challenge for employees …
On Monday and Tuesday, the working groups of the National Platform Future of Tourism (NPZT) met for their first sessions at the Federal Ministry for Economic Affairs and Climate Protection …
