Berlin, March 4, 2025 – A day full of high-level discussions, valuable insights, and exciting future topics is behind us. As a member of the ITB Berlin Board of Experts, …
All good things come in threes! For the third year in a row, Dr Markus Heller, Managing Partner of Dr Fried & Partner and member of the ITB Berlin Board …
On 30 January 2025, the Globus Awards 2024 were presented in Frankfurt. Among the recipients were tourism service providers who offered the best service for travel agencies in 2024. The …
At the Fraud Prevention Day on 14 November 2024 at DERTOUR in Frankfurt, Dr. Markus Heller presented the results of the Travel Compass 2024 on the topic ‘The challenges of …
Demand for sustainable travel is still low. The majority of travel agencies only sell them sporadically, and when they do, it is usually only at the customer’s request. Dr. Fried …
The time has finally come: on 5 March, ITB Berlin will once again open its doors to the most important players in the international travel industry. As in the past …
In autumn 2023, Dr. Fried & Partner conducted a survey on the topic of “Customer Service Automation*” in collaboration with the German Customer Service Association (KVD). The results have now …
In the latest episode of the Travel Hero video podcast, presented by ITB Berlin, Dr. Markus Heller, Managing Partner of Dr. Fried & Partner, and his colleagues from the ITB …
On 25th January 2024, the Globus Award 2023 ceremony took place in Frankfurt. Among other awards, the tourism service providers who provided the best travel agency service in 2023 were …
The German Customer Service Association (KVD) hosted the Service Congress at the Grand Hall Zeche in Essen on November 8 and 9, 2023. The motto of this year’s event was …
E-mail enquiries in customer service have increased significantly in recent years. In addition to other contact channels such as telephone and chats, it is increasingly becoming a challenge for employees …
On Monday and Tuesday, the working groups of the National Platform Future of Tourism (NPZT) met for their first sessions at the Federal Ministry for Economic Affairs and Climate Protection …
In its role as the office of the National Platform Future of Tourism (NPZT), Dr. Fried & Partner was able to actively support the tourism policy process at the federal …
“Service in Turbulent Times” was the motto of this years’ Service Congress of the Austrian Customer Service Association (KVA) on April 13 and 14, 2023 in Altlengbach near Vienna. Representatives …
On March 15 & 16, Dr. Fried & Partner held the Think Tank in Austria at Salz21, as in the previous year, in cooperation with the Travel Industry Club in …
