The tourism industry is under intense pressure to change: demand cycles are becoming shorter, booking channels more fragmented, and price fluctuations more dynamic. At the same time, expectations for a …
61% of consumers visit a company’s website or customer portal first before seeking direct contact(Deloitte, 2022). At the same time, a successful self-service transaction costs an average of only $0.10, …
E-mail enquiries in customer service have increased significantly in recent years. In addition to other contact channels such as telephone and chats, it is increasingly becoming a challenge for employees …
In 2022, we at Dr. Fried & Partner published blog posts about the changes in the world of work and the crisis-related challenges in sales and service organisations. A total …
