At the Travel Tech Symposium, Stephan Haller, Managing Director at Dr. Fried & Partner, showed how Gardena has consistently realigned its customer service with the help of AI. These kinds …
At the Fraud Prevention Day on 14 November 2024 at DERTOUR in Frankfurt, Dr. Markus Heller presented the results of the Travel Compass 2024 on the topic ‘The challenges of …
More and more companies are embracing sustainability. However, comprehensive measures to increase the useful life of the products they manufacture are usually not at the top of the sustainability agenda. …
On 11 and 12 May, Dr. Fried & Partner held its first think tank in Austria, which has already been established in Germany in cooperation with the Travel Industry Club. …
On 14 May 2022, the premiere of the famous Passion Play was finally celebrated in Oberammergau after a two-year delay due to the coronavirus pandemic. The day was also a …
Key account management has changed significantly in recent years. The focus of this change is an even stronger customer orientation. This is necessary in order to better understand and fulfil …
On 25 April, the Travel Industry Club and Dr. Fried & Partner invited guests to the first Think Tank of the year at the Dorint Hotel Kurfürstendamm Berlin. With ‘Travel …
touristik aktuell – the trade journal for the tourism industry – presented the Globus Award 2021 yesterday evening in the presence of around 250 tourism professionals at Depot 1899 in …
Experts have long agreed that the future belongs to digital business models. There are now a large number of economically successful digital business models that offer their providers and their …
At this year’s DTPU annual conference on 18-19 March 2022 in Palma de Mallorca, Dr. Markus Heller, managing partner of Dr. Fried und Partner, reflected on the developments in tourism …
At this year’s ITB, Dr Markus Heller presented the latest global study by Sabre and Dr. Fried & Partner on the ‘New Normal’ in the global travel industry on 8 …
For the fifth year in a row, management consultancy Dr. Fried & Partner was commissioned by touristik aktuelll to carry out the online voting for the Globus Award. Due to …
