Skip to content
Dr. Fried & Partner
Menu
  • About us
    • Our expertise
      Key principles
      Fields of expertise
      Focus areas
      Learn more
      About us
      Our team
      Partner and memberships
      References
      Learn more
  • Career
    • Working at Dr. Fried & Partner
      Dr. Fried & Partner Insights
      Discover more on LinkedIn™
      Read reviews on kununu
      Learn more
      Latest job offers
      Junior Consultant (m/w/d)
      Consultant (m/w/d)
      Senior Consultant (m/w/d)
      All job offers
  • Publications
    • Data Insights
      Touristischer Vertriebsklima-Index
      Global Travel Buyer Index
      Travel Sales Index
      Learn more
      Publications
      All publications
  • Contact
    • Deutsch

Publications

Cooperation / Professional Contribution

DRV Travel Sales Day 2025 – DRV travel agency barometer: Travel Sales in figures

On 13 May 2025, Dr Markus Heller, Managing Partner at Dr Fried & Partner GmbH, presented the latest DRV Travel Agency Barometer as part of the ‘DRV – Travel Distribution …

Podcast

The most important developments in travel agency distribution – Dr Markus Heller in the Reisevor9 podcast

In the new episode of the Reisevor9 podcast, Dr Markus Heller, managing partner at Dr. Fried & Partner and managing director of Travel Data + Analytics GmbH, talks to editor-in-chief …

Cooperation / Lectures and Events

The ITB Convention 2023 is repositioning itself: Dr. Markus Heller on the Board of Experts

From March 7 to 9, the most important players in the international travel industry will come together again at the ITB Berlin Convention 2023 under the motto “Mastering Transformation” to …

Lectures and Events

Keynote: Tourist Destinations – What will be Important in the Future? 

At this year’s annual conference of the German Travel Association (DRV) in Morocco, Dr. Markus Heller, Managing Partner of Dr. Fried & Partner, opened the first event block of the …

Downloads / Lectures and Events / Professional Contribution

Successful Expert Forum at the KVD Service Congress on “More Intelligent Contact Processing in Gardena After Sales Service” 

On November 9, 2022, Thomas Sailer (Director Global After Sales & Authorized Representative at Gardena) and Stephan Haller (Managing Partner Dr. Fried & Partner) offered an expert forum at the …

Professional Contribution

How to manage complaint handling more cleverly

Current crises like the Covid-19-pandemic, the war in Ukraine as well as geopolitical developments and climate change are causing a lot of companies immense problems in the production of goods …

Mitarbeiter in Gesprächen für langfristige Mitarbeiterbindung
Professional Contribution

Employees in sales and service units – preventing staff shortages and ensuring long-term employee retention

Despite advancing digitalisation, such as the use of self-service and bots, the number of contacts that need to be processed manually is increasing in many sales and service units. It …

Professional Contribution

Structured contact avoidance – actually the easiest way to optimise service

Most service organisations see their “core value” in providing the best possible solution to the requests from customers and sales partners that come in every day through various contact channels. …

Professional Contribution

Take the chance to declutter your „Kommunigramm”

Do you also find yourself in the situation that over the years your organisation has accumulated a large number of telephone numbers, fax numbers and e-mail addresses that are communicated …

Lessingstraße 6
80336 Munich
Germany

Fon: +49 (0)89 290 728 0
E-Mail: info [@] fried-partner.de

Legal Notice
Data Privacy
Use of Cookies
Terms of Service

Powered by MH DigitalSolutions