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Publications

Downloads / Lectures and Events / Professional Contribution

Successful Expert Forum at the KVD Service Congress on “More Intelligent Contact Processing in Gardena After Sales Service” 

On November 9, 2022, Thomas Sailer (Director Global After Sales & Authorized Representative at Gardena) and Stephan Haller (Managing Partner Dr. Fried & Partner) offered an expert forum at the …

Professional Contribution

How to manage complaint handling more cleverly

Current crises like the Covid-19-pandemic, the war in Ukraine as well as geopolitical developments and climate change are causing a lot of companies immense problems in the production of goods …

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