The future of yield management
For those who have been in the industry for a few years, it seems like yesterday: yield management was a newfangled word, last minute was still modern, and travel sales …
Publications
Extending the service life of products | Article in SERVICETODAY 2/22
More and more companies are embracing sustainability. However, comprehensive measures to increase the useful life of the products they manufacture are usually not at the top of the sustainability agenda. …
Interdisciplinary Think Tank at the Salz21
On 11 and 12 May, Dr. Fried & Partner held its first think tank in Austria, which has already been established in Germany in cooperation with the Travel Industry Club. …
Dr. Fried & Partner at the Oberammergau Passion Play
On 14 May 2022, the premiere of the famous Passion Play was finally celebrated in Oberammergau after a two-year delay due to the coronavirus pandemic. The day was also a …
Modern key account management – additional challenges for the “multi-talented” key account manager
Key account management has changed significantly in recent years. The focus of this change is an even stronger customer orientation. This is necessary in order to better understand and fulfil …
A sector in transition: social resilience, tourism policy and environmental protection
On 25 April, the Travel Industry Club and Dr. Fried & Partner invited guests to the first Think Tank of the year at the Dorint Hotel Kurfürstendamm Berlin. With ‘Travel …
Globus Night 2022
touristik aktuell – the trade journal for the tourism industry – presented the Globus Award 2021 yesterday evening in the presence of around 250 tourism professionals at Depot 1899 in …
Daring to try digital business models – what are the success factors?
Experts have long agreed that the future belongs to digital business models. There are now a large number of economically successful digital business models that offer their providers and their …
Dr Markus Heller on the past, present and future of tourism distribution at the DTPU annual conference
At this year’s DTPU annual conference on 18-19 March 2022 in Palma de Mallorca, Dr. Markus Heller, managing partner of Dr. Fried und Partner, reflected on the developments in tourism …
ITB 2022 – Study by Sabre and Dr. Fried & Partner on the new normal in the travel industry
At this year’s ITB, Dr Markus Heller presented the latest global study by Sabre and Dr. Fried & Partner on the ‘New Normal’ in the global travel industry on 8 …
PayPal and Dr. Fried & Partner present the new ‘Travel Compass 2022’ at ITB 2022
Together with Jörg Kablitz (Managing Director, PayPal DACH), Dr. Markus Heller presented the Travel Compass 2022 from PayPal and Dr. Fried & Partner at the ITB on 9 March, the …
Implementing changes as part of New Work in sales and service departments
Everybody is talking about New Work these days, but how do managers deal with it best? How can the everyday working life be organized more flexibly for employees, yet efficiently …
The winners of the Globus Award 2021
For the fifth year in a row, management consultancy Dr. Fried & Partner was commissioned by touristik aktuelll to carry out the online voting for the Globus Award. Due to …
Employees in sales and service units – preventing staff shortages and ensuring long-term employee retention
Despite advancing digitalisation, such as the use of self-service and bots, the number of contacts that need to be processed manually is increasing in many sales and service units. It …