Key account management has changed significantly in recent years. The focus of this change is an even stronger customer orientation. This is necessary in order to better understand and fulfil …
On 25 April, the Travel Industry Club and Dr. Fried & Partner invited guests to the first Think Tank of the year at the Dorint Hotel Kurfürstendamm Berlin. With ‘Travel …
Experts have long agreed that the future belongs to digital business models. There are now a large number of economically successful digital business models that offer their providers and their …
Everybody is talking about New Work these days, but how do managers deal with it best? How can the everyday working life be organized more flexibly for employees, yet efficiently …
Despite advancing digitalisation, such as the use of self-service and bots, the number of contacts that need to be processed manually is increasing in many sales and service units. It …
