PayPal and Dr Fried & Partner present the new Travel Compass 2025
As in the previous three years, the Travel Compass 2025 by PayPal and Dr. Fried & Partner once again provides exciting insights into the German holiday travel market this year. …
Customer service automation offers untapped potential – as shown by the results of the Customer Service Automation Study 2024 in the travel and event industry
In February 2024, the management consultancy Dr. Fried & Partner conducted an online survey on the topic of customer service automation* in the travel and event industry. The results show …
PayPal and Dr. Fried & Partner present the new Travel Compass 2024 with a focus on the challenges of financial fraud in the travel industry
Once again this year, the Travel Compass 2024 by PayPal and Dr. Fried & Partner presents exciting insights into the German vacation travel market. The study, which is being published …
Customer service automation is a barely tapped treasure in customer service
In autumn 2023, Dr. Fried & Partner conducted a survey on the topic of “Customer Service Automation*” in collaboration with the German Customer Service Association (KVD). The results have now …
PayPal and Dr. Fried & Partner present the new Travel Compass 2023 – Travel after Covid: safe, sustainable, individual
This year, Travel Compass 2023 from PayPal and Dr. Fried & Partner is once again providing exciting insights into the German holiday travel market. The study, which is being published …
Sales and service in transition – Download the collection of knowledge nuggets 2022 here!
In 2022, we at Dr. Fried & Partner published blog posts about the changes in the world of work and the crisis-related challenges in sales and service organisations. A total …
Successful Expert Forum at the KVD Service Congress on “More Intelligent Contact Processing in Gardena After Sales Service”
On November 9, 2022, Thomas Sailer (Director Global After Sales & Authorized Representative at Gardena) and Stephan Haller (Managing Partner Dr. Fried & Partner) offered an expert forum at the …
PayPal and Dr. Fried & Partner present the new ‘Travel Compass 2022’ at ITB 2022
Together with Jörg Kablitz (Managing Director, PayPal DACH), Dr. Markus Heller presented the Travel Compass 2022 from PayPal and Dr. Fried & Partner at the ITB on 9 March, the …