The future of yield management
For those who have been in the industry for a few years, it seems like yesterday: yield management was a newfangled word, last minute was still modern, and travel sales …
Extending the service life of products | Article in SERVICETODAY 2/22
More and more companies are embracing sustainability. However, comprehensive measures to increase the useful life of the products they manufacture are usually not at the top of the sustainability agenda. …
Modern key account management – additional challenges for the “multi-talented” key account manager
Key account management has changed significantly in recent years. The focus of this change is an even stronger customer orientation. This is necessary in order to better understand and fulfil …
Daring to try digital business models – what are the success factors?
Experts have long agreed that the future belongs to digital business models. There are now a large number of economically successful digital business models that offer their providers and their …
Implementing changes as part of New Work in sales and service departments
Everybody is talking about New Work these days, but how do managers deal with it best? How can the everyday working life be organized more flexibly for employees, yet efficiently …
Employees in sales and service units – preventing staff shortages and ensuring long-term employee retention
Despite advancing digitalisation, such as the use of self-service and bots, the number of contacts that need to be processed manually is increasing in many sales and service units. It …