Our management team
Dr. Markus Heller
Managing Partner
I have been a consultant since 1995 and managing partner of Dr Fried & Partner GmbH since 1998. After studying business administration in Vienna and Munich, I completed a doctorate in tourism at the University of St. Gallen.
I support companies in the travel and tourism industry with strategic issues, the design of efficient organisations and the development of sustainable concepts and business models. One focus of my work is on customer centricity and sales strategies.
My clients are international corporations, medium-sized companies and public clients. I am also active as a moderator and initiator in the industry and as an investor myself,
Stephan Haller
Managing Partner
For over 25 years, I have been a management consultant with a passion for the areas of travel, events and mobility as well as sales and service. In 2003, I joined Dr Fried & Partner as a managing partner. The focus of my consultancy work is on supporting companies in their customer-centred orientation.
My current project work focuses on the development and implementation of innovative after sales / technical support concepts – this includes topics such as digital transformation, the development of new business models, the optimisation of processes and organisations and increasing sustainability in customer service.
“Short decision-making paths are emphasised by a clear team culture of ‘open doors’. If support is needed in making decisions, the team and the managing partners are always available.”
Our team
Swetlana Sartison
Executive Assistant & Office Management
Christoph Reisdorf
Senior Consultant
Maximilian Bechstedt
Consultant
Stephanie Färber
Consultant
Anne Kaffka
Consultant
Celia Klaibor
Consultant
Franziska Mosenheuer
Consultant
Verena Walter
Consultant
Nathalie Stübler
Working student
“The open culture is very impressive. The fact that you are involved in interesting projects from day one is a sign of trust! It makes you feel very valued.”
Our experts
Michael Tenzer
Consultant Partner
Marina Ackermann
Senior Advisor Online Sales & Digital
Til Bucher
Senior Advisor IT
Hendrik David
Senior Advisor Tourism Processes & IT Systems
Corinna Döpkens
Senior Advisor Business Travel Management
Peter Fahrt
Senior Advisor E-Commerce & Product Development
Matthias Frede
Senior Advisor Contact Center
Beate Fröhlich
Senior Advisor Trainer & Coach
Gisa Garmer
Senior Advisor Trainer & Coach
Roland Gassner
Senior Advisor Research
Dr. Klaus Gassner
Senior Advisor System Architecture
Stephan Grothe
Senior Advisor IT
Elisabeth Hiltermann
Senior Advisor Destination Management
Mirko Jacubowski
Senior Advisor Crises & Emergency Management
Jens Uwe Kern
Senior Advisor Contact Center
Axel Müller-Uderstadt
Senior Advisor Tour Operator Customer Service
Mariyan Nikolov
Senior Advisor Quality Assurance Management
Tom Reiter
Senior Advisor Digital Business
Dr. Hans-Joachim Schmidt
Senior Advisor IT
André Siegert
Senior Advisor Business Intelligence
Michele Vinciguerra
Senior Advisor IT
Bettina Wecker
Senior Advisor Change Management
“Thanks to the team, you quickly get the opportunity to work on a wide range of tasks in a variety of projects. The learning curve is super steep. Perfect for people who love tourism and thrive on it.”