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Publications in English

Here you can find all our publications in English. To overview all our publications which are only available in German we kindly ask you to change the homepage´s language to German.

  1. 2013

    The Challenges Posed By Social Media to Internal Business Processes

    Lecture by Dr. Markus Heller, managing partner of Dr. Fried & Partner, as part of the eTravel World at ITB Berlin 2013.


  2. 2008

    Study „Distribution of annual travel insurances via travel agencies in Germany”

    Dr. Fried & Partner releases a study about the super plus values of annual travel insurances.

    PDF-Download - Studie "Der Vertrieb von Jahresversicherungen im deutschen Reisemittlermarkt"

  3. 2007

    Understanding how service fee automation impacts travel agency business

    Study commissioned by Amadeus


  4. 2005

    Optimisation Potential of the Sales Processes in German Travel Agencies

    Impact on travel agency´s productivity